In the Classroom

Frequently Asked Questions (FAQs)

The Answers You’ve Been Looking For


What should I expect in my first visit?

At home - Before the visit

We kindly request all new patients to please review the New Patient Consent and Financial and Office Policies forms prior to your first appointment to save you time at the clinic.

Parents or legal guardians of minors with scheduled appointments are requested to review the Minor Consent form.

Day of Visit - Waiting Area

Please arrive at least 15 minutes prior to your appointment time to allow for the check-in process. Items to bring to your appointment are:

  • Valid Photo ID

  • Insurance Cards, both Primary and Secondary (if applicable)

  • Valid Credit / Debit / Health Savings Account (HSA) card, to pay your portion of dues at the conclusion of the visit.

  • List of Current Medications

Once you check in for your visit at, you will complete the patient registration process on our iPad. Information entered will automatically flow into your electronic record and stored securely for future appointments

Day of Visit - With our Physician

Our routine visits are typically 15 minutes. Note that this is typical with dermatology / other specialties and unlike appointments with a Primary Care Physician (PCP) which last longer because they generally covers a wider set of medical concerns. If surgery is required, we schedule for a surgical visit which typically take 30-45 minutes.

What is a full body skin exam?

  • Our physician will examine your entire skin surface, including areas not usually exposed to sunlight. They may measure the size of moles or freckles.

  • Our physician will look for skin changes and moles or freckles with unusual features such as asymmetry, irregular borders, blotchy color or increasing size. 

  • Our physician may also examine suspicious spots using a hand held microscope called a dermatoscope.

This is a good time to ask about any spots you are worried about. Our physician can educate you about what to look for, such as any changes in the size, color, borders, or shape of a mole. Typically, a spot that the physician suspects is cancerous will be biopsied and evaluated by an outside pathologist, who confirms (or refutes) the physician's suspicions. If you have a history of skin cancer or numerous moles, it is important to see our physician for regular skin examinations at intervals ranging from three months to annually.

What insurance do you accept?

We understand healthcare costs are skyrocketing and can be unaffordable for many. That is why we have partnered with most of the major insurance companies including:

  • Aetna HMO / PPO

  • Aetna Medicare Advantage

  • Blue Cross Blue Shield HMO / PPO

  • ChoiceCare (Humana) - Concentric

  • ChoiceCare (Humana) - Medicare Advantage HMO / PFFS

  • ChoiceCare (Humana) - MedicareChoice PPO

  • ChoiceCare (Humana) - PPO

  • Cigna - HMO / PPO

  • Cigna HealthSpring

  • FedMed - PPO

  • First Health/Coventry Network - PPO

  • Galaxy Health Network - Medical Savings Card

  • Galaxy Health Network - PPO

  • HealthCare Highways - Medicare

  • HealthCare Highways - PPO

  • HealthSmart - ACCEL / GEPO / PPO

  • Independent Medical Systems - PPO

  • Medicare

  • PlanVista - PPO

  • Texas Bluebonnet - EPO / HMO / PPO

  • United Healthcare - HMO / PPO

For patients or services not covered by insurance, we offer affordable self-pay rates.

Before your appointment, please call our front desk at 469-663-8838 to confirm if your specific insurance plan is accepted and to avoid any unnecessary delays.

Will I be charged for the visit if I have insurance that you accept?

It is very likely that you will face a charge even though you have insurance. This is dependent on the type of insurance product you have with your carrier and completely out of our control. Patients are responsible for co-payments, co-insurances and deductibles. Please remember that your health insurance is a contract between you and your insurance company. It is your responsibility to know your health plan benefits, including co-payment amounts, deductibles, co-insurance, and lab contracts. As a service to you, we will submit a claim to your insurance company for all visit charges, but we do not share in the contract between you and your insurance company. You are responsible for any charges not covered by your insurance plan. Any amount not covered by the insured/patient’s insurance is due within 30 days of the date of service. A photocopy of your ID and insurance card is needed by our billing department to assist you in filing your claim. It is the patient’s responsibility to inform this office if your insurance requires pre-certification or pre-authorization of services prior to scheduling of such services. The patient will be responsible for services denied by insurance due to “No Eligibility”, “Non-Covered Service”, “Pre-authorization/Certification Not Obtained”. Statements are released after your insurance pays, denies, or non-payment by your insurance.

Please refer to our financial and office policies for more information.

Could I get a same-day appointment?

Yes. We strive to making ourselves available to our patients. We will make every effort to see you for same-day appointments. Please call our front desk at 469-663-8838 so that we can accommodate your needs.

Could I cancel my appointment?

Yes. However, please provide at least 24-hour notice to cancel your appointment. We do this so your appointment slot can be offered to another patient in need of attention. You will be charged a $30 fee if you fail to keep your appointment or cancel with less than 24-hour notice. Surgery appointments require at least 48- hour notice to cancel an appointment. If you fail to keep your surgery appointment, you will be charged a $70 fee. After TWO missed appointments in a row, you will be dismissed from the practice.

Please refer to our financial and office policies for more information.

Where can I learn more about my condition?

Providing appropriate medical advice requires a thorough examination, a potential diagnosis of your particular condition and knowledge of your medical history. It is not possible to provide this without a consultation with a physician. 

You can visit here for general skincare tips and links to medically approved sources of information. We recommend scheduling a visit with our physician for more specific medical advice.